Human resources: continuous improvement

Engagement, a key performance indicator

We seek to become one of the world's companies most admired by its employees and to make our human resources and their diversity a source of competitive advantage. Improving employee engagement is thus a truly strategic issue for Sodexo. Every two years, Sodexo assesses the engagement levels of our employees in over 60 countries by conducting an Engagement Survey. 

What is Engagement?

Engagement is the state of emotional and intellectual involvement that motivates people to do their best work.

Why is Engagement important?

Employees who are engaged go above and beyond the call of duty and typically stay with their company longer than employees who are not engaged. In addition, engaged employees are more in tune with the culture and values of the company.

Engaged employees display the following behaviours:

Engagement Behaviours

Main Results for the Canadian 2012 survey:

  • 59% participation rate

  • 72% of employees are willing to recommend Sodexo to a friend searching for a job

  • 73% score for diversity


Sodexo Canada has been recognized as one of Canada's Greenest Employers for the 4th consecutive year. Companies were assessed on their success in fostering a culture of environmental awareness and sustainable business practices into day-to-day operations.