Delivering Integrated Facility Management Excellence at Pfizer Kirkland

Client: Pfizer Kirkland

Location: Kirkland, Quebec 

Services Provided: Integrated Facility Management (IFM) – Hard FM, Soft FM, Food Services

Overview 

For more than a decade, Sodexo, a leading provider of integrated facilities management services (IFM) in Canada, has partnered with Pfizer at their Kirkland Headquarters facility to deliver an integrated workplace experience. Using a comprehensive IFM solution tailored for Canadian businesses, we have streamlined operations, enhancing efficiency, improving service delivery, and driving long-term value.

Challenge 

Pfizer Kirkland needed a reliable Canadian facilities services provider capable of managing a complex environment, including office spaces and conference rooms, research labs, and shared services like gyms and fitness centers – three large buildings in total and a daycare. In addition, the site sits on an 893,000 square foot campus that must be kept and maintained. The goal was to consolidate food services and both hard and soft FM functions under a single provider, reducing fragmentation while enhancing quality and responsiveness.

Solution

Sodexo deployed a dedicated cross-functional team of 25 professionals to cover every aspect of the workplace experience.

Facilities management solutions included: 

Food Services in Quebec: high-quality cafeteria and catering operations in a sit-down dining environment, equipped with camera equipment to easily be converted to conference rooms. 

Hard FM Services: building operations, preventative maintenance, grounds upkeep, and more. 

Soft FM Services: Reception, AV support, shipping/receiving, office moves, daycare/fitness center coordination and cleaning services.

The result is a unified service delivery model that adapts to Pfizer’s ever-evolving needs while ensuring operational continuity and employee satisfaction.

Results 

• Improved operational efficiency through centralized management. 
• Reduced task time and output optimization by converting to a centralized waste system.
• Higher employee satisfaction with food and support services. Significant increase in recognition of exceptional support service through Pfizer’s “Shoutout” feedback platform. 
• Increased response time for maintenance and service requests. Acknowledgement within 24 hours, significantly faster than previous turnaround. 
• Reduced overhead through contract consolidation and leveraging the knowledge and expertise of the team’s leadership. Subcontractor spending reduced as internal maintenance team performs tasks normally done by contractors such as water dispenser filter changes. 
• Cleaner, greener output and decline in carbon emissions thanks to Sodexo’s Net Zero program. Sodexo’s climate ambition is to reach Net Zero by 2040, becoming the first food services company to take such a strong engagement in the fight against climate change. This Net Zero commitment, promoting desirable healthy food, and the vegetal culinary expertise of our chefs, reinforces our position as world leader in sustainable food and valued experiences.

Leadership and Collaboration 

Thanks to a cohesive, hard-working team of employees across food and facilities management services, Sodexo Canada has become an essential partner in Pfizer Kirkland’s success story. This relationship continues to thrive – proving the long-term value of an integrated FM model.

Looking Ahead 

With more than ten years of collaboration already, Sodexo Canada and Pfizer Kirkland remain committed to driving innovation and value in integrated facilities management across Canada. This account remains a flagship example of how integrated facilities management can elevate workplace experience, reduce costs, and deliver measurable business impact.

Find out more about how Sodexo's Facilities Management Solutions can help you achieve operational excellence.