It’s that sense of community they feel from the moment they set foot on site. “The Canadian market is booming, creating a lot of opportunities for workers,” Martin says. “People can relocate from one mine to the other across the country.”
Workers are looking for the total package. Things like competitive wages and benefits are of critical importance, but lifestyle can be an important factor. Great amenities can significantly improve the quality of life. But it doesn’t have to be all on you as an employer. When competing for the best talent and their loyalty, the "employee experience" at your site leaves a lasting impression. And we curate that experience with our people-centred approach.
Creating a Differentiated Employee Experience
At Sodexo, our teams consistently work to design solutions that place your mining crew at the forefront of our operations. From our people to the technologies we use, we tailor our services to elevate the guest experience at every turn.
“An important piece we focus on is the welcome experience. This is our opportunity to make a first impression and make guests feel at home,” Martin says. “We know it can be overwhelming to work in remote locations. We like to make sure our guests feel safe and happy, especially new people and women.” The last thing your crew needs is to spend hours trying to check in and figure out where to go and what to do.
Martin continues. “Service excellence is just about providing the service. We want to also ensure we’re creating that human connection. We like our guests feel if they need anything, we are here to help.”
Leading with our Values
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One of our biggest differentiators is our commitment to our company values,” Martin says. “We are very clear about what we stand for and I think that resonates with our team and ultimately with our guests.”
“The company has a strong track record of living by our values and that helps us stand out,” she adds.
Over 95% of our employees are in direct contact on a day-to-day basis with our guests. This demands exceptional human qualities and specific behaviours that we call Service Spirit, Team Spirit and Spirit of Progress.
“When it comes to attracting talent, our values lead us to ensure there is a fit. We have a strong culture and know what to look for in talent. In the end, getting this right this benefits everyone – from employees to clients and everyone we work with,” Martin says.
Improving the Everyday
Workers want to return to projects where they feel at home, where the quality of life is higher than at the average lodging site. And you can achieve this with the right service partner. We are dedicated to being customer-focused and always seeking ways to innovate our service offering. People might be surprised at the scale of modern Canadian mining camps and the variety of first-class amenities on offer. Things like gyms, basketball courts and premium catered food are just part of what keeps the employees happy, productive and excited to come to work. The industry has come a long way.
What Our Guests Say
What our team strives for is to leave a lasting impression on your crew. So, we’ll let the comments we’ve received speak for themselves.
- This was my first camp experience. I am definitely impressed with how organized this place was and all of the options that were available to make it feel a little bit like home. Thank you.
- The best camp facility I have stayed in so far in my working career dating over 49 years.
- I would just like to give a shout-out to all the departments that make this lodge run. The service here is impeccable and is beyond any camp I have ever stayed at in my 20 years in the industry. The staff here are so helpful and friendly.
- Thank you to the front desk folks for facilitating the mail delivery. This is a wonderful service that sets this camp apart from many others I have stayed at.
- Overall, I find the staff here giving 110%.
Raising quality-of-life standards doesn’t mean more expensive. It’s just a better way of doing business. And it starts with the everyday.
Want to take your workforce accommodations to the next level? Ask us.
