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Mackenzie Health and Sodexo Partner to Deliver Innovative Support Services at Mackenzie Richmond Hill and Mackenzie Vaughan Hospitals

June 06, 2019


Richmond Hill, ON -- June 6, 2019 -- Mackenzie Health and Sodexo Canada announced today the signing of a new 10-year agreement to provide a suite of integrated management services to patients, visitors, staff, physicians and volunteers at Mackenzie Richmond Hill Hospital and Mackenzie Vaughan Hospital. Mackenzie Vaughan Hospital is currently under construction and scheduled to open in late 2020. 

Sodexo has been a managed services solution provider and an important partner to Mackenzie Health for more than a decade. During that time, Sodexo and Mackenzie Health have successfully implemented innovative and integrated service solutions including: 

  • Creating an optimal healing environment (i.e. room cleanliness, freshly prepared meals)
  • Managing a 24/7 centralized call centre that ensures the timely dispatch of all hospital and department protocols, including non-clinical support services and overhead announcements.
  • Effectively running a centralized equipment management model, ensuring clean and working equipment is available when needed, in the right quantity and location.
  • Providing safe and timely transportation of patients to and from clinical departments for testing, surgery and to their scheduled appointments within the facility.

As Sodexo continues to provide industry‑leading practices and innovative technologies across all support services, its integrated approach at Mackenzie Health has positively impacted year-over-year improvements in patient experience and satisfaction levels, employee engagement and financial performance.

 “We really value the support service partnership we’ve experienced with Sodexo for more than a decade,” says Altaf Stationwala, President and CEO, Mackenzie Health. “The innovative solutions they’ve brought to the table have played an important role in ensuring our patients and their families have the best possible experience.” 

Under the terms of this new agreement, Sodexo will continue to provide non-clinical services in key areas: Facilities Management at Mackenzie Richmond Hill Hospital and Environmental Services, Food Services, Linen, Logistics, Portering, Biomedical Engineering, Security and Call Centre Management at both Mackenzie Vaughan Hospital and Mackenzie Richmond Hill Hospital.  

“We believe our shared culture of providing innovative patient-centered services and early adoption of the latest technologies has continuously improved the quality of life for patients, visitors and staff,” says Brian Kimmett, Senior Vice President Healthcare for Sodexo in Canada. “Mackenzie Health is creating a dynamic, world-class health experience and we are proud to support its vision.” 

Sodexo Healthcare operates non-clinical services in 16 countries globally and brings a wealth of experience, knowledge and innovation to healthcare providers. The company’s North American Healthcare division provides Quality of Life Services to 1,200+ client sites and employs over 31,000 employees.

Left to right: Catherine Tabaka, CEO, Healthcare North America, Sodexo, Altaf Stationwala, President and CEO, Mackenzie Health, Richard Tam, Executive Vice President and Chief Administrative Officer, Mackenzie Health, Brian Kimmett, SVP, Healthcare Canada, Sodexo.

About Mackenzie Health

Mackenzie Health is a dynamic regional health care provider which includes the existing Mackenzie Richmond Hill Hospital and the future Mackenzie Vaughan Hospital, as well as a comprehensive network of community-based services. In March 2017, the organization received its second consecutive award of Accreditation with Exemplary Standing from Accreditation Canada for its commitment to safety and quality patient care. This is the highest rating a Canadian health care provider can receive. Guided by a vision to create a world-class health experience, Mackenzie Health has an unrelenting focus on the patient and is dedicated to patient needs now and in the future. With over 500,000 residents in Southwest York Region, Mackenzie Health is proud to serve one of the fastest growing and most diverse communities in Canada. For more information, please visit mackenziehealth.ca 

Sodexo in Canada

Sodexo has been delivering On-Site Services in Canada for over 40 years. Recognized as a strategic partner, Sodexo Canada is dedicated to providing Quality of Life Services for clients, their employees and visitors in the corporate, education, healthcare and energy and resources segments. These Quality of Life Services create healthy, safe, and efficient environments allowing individuals and organizations to grow and succeed. Delivering food and facilities management services for over 185 clients, Sodexo is a market leader in Canada in terms of revenue and consumers served and has been recognized as a top employer for the past six consecutive years.  Sodexo Canada is proud to have created the Sodexo Stop Hunger Foundation, an independent charitable organization that has raised over $3 million to fight hunger and donated more than 1 million meals to at-risk youth across Canada since 2007. Follow us on Twitter @SodexoCanada

Sodexo in Canada

  • 13,000employees
  • 100+services
  • 185+clients 
  • 220+ sites


Media Contacts:

For Sodexo:                                    

Leslie Booth                                      

Xposure PR                                      

leslie@xposurepr.com / 416.427.1588          

For Mackenzie Health:

Michelle Makowski

Mackenzie Health

michelle.makowski@mackenziehealth.ca / 905-883-1212 ext. 7484

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